Common queries answered
Frequently asked Questions
Use info@minque-cosplay.com to send us an email directly, or use the contact form on the right.
Use +31 6 21 15 21 21 if you prefer calling or whatsapp.
Products in stock get shipped within 24 hours on workdays. The estimated delivery times per country can be found on out shipping page.
We offer a 30 day return policy on products that have not been used or worn. The product also has to be damage free and complete.
You can change this during the checkout, or if your order has already been placed. Please send us an email as soon as possble so we can adjust this before shipping your order.
When your order has been shipped you will automatically receive an email with tracking information. Click the link in this email for real time info.
You can use our contact form, send us an email (info@mique.eu), call us or message us on WhatsApp (+31 6 21 15 21 21).
Please contact us as soon as possible, before shipping we can still adjust your address.
For all available countries, check out our shipping page. Is your country not mentioned, please contact us to discuss possibilities.
Yes, shipping efficiently helps us to keep your costs low and improve our environmental impact.
