Customer Help
You’re never building alone.
Common purchase queries answered
Orders and Shipping
Products in stock get shipped within 24 hours on workdays. The estimated delivery times per country can be found on out shipping page.
You can simply create an account during checkout.
You can change this during the checkout, or if your order has already been placed. Please send us an email as soon as possble so we can adjust this before shipping your order.
When your order has been shipped you will automatically receive an email with tracking information. Click the link in this email for real time info.
We do not store any sensitive payment information. All of our payments are being handled by Mollie Payments according to the highest PCI DSS-standard.
Yes, all of our prices are shown with VAT according to the Dutch regulations. VAT can only be waived for companies outside The Netherlands when we are provided with a valid VAT number.
For all available countries, check out our shipping page. Is your country not mentioned, please contact us to discuss possibilities.
Yes, shipping efficiently helps us to keep your costs low and improve our environmental impact.
If you need to swap an item
Returns and Exchanges
We offer a 30 day return policy on products that have not been used or worn. The product also has to be damage free and complete.
Before returning a product, always send us an email first with your order number and the product(s) you wich to return.
We will reply in 24 hours.
Please send us an email with your order number and a photo and we will reply within 24 hours with a proper solution.
Please send us an email with your order number and a photo and we will reply within 24 hours with a proper solution.
Please always contact us before returning an item. Our return address is:
Minque Art & Cosplay
Scheerderhof 28
5709 GM, Helmond
The Netherlands
You can use our contact form, send us an email (info@mique.eu), call us or message us on WhatsApp (+31 6 21 15 21 21).
Please contact us as soon as possible, before shipping we can still adjust your address.
After shipping
See our returns policy.
Before shipping
Cancelling is possible, or see below.
1. I want to add products to my order
Please place a new order and choose for the pickup option and we will add the missing item(s) to your shipment. This way you won’t pay extra shipping fees.
2. I want to change a product
Please place a new order and choose for the pickup option and we will add the correct product to your shipment. Send us an email of the incorrect product and this will be refunded.
Yes, most of our product have backorder options. This is shown on the product page of the product itself.
If a backorder options is not shown, please contact us for more information on delivery times.
